Shipping Policy

At EcoSigns Mart, we deliver eco-friendly and economical signage solutions across the globe. All applicable taxes will be calculated at checkout. Most of our orders are delivered within 8–10 business days from the date of purchase. We do not deliver to military addresses.

 

 

Delivery Timeline

Express Shipping

  • Delivery within 8–10 business days from the date of order.
  • Orders are manufactured and dispatched within 2–3 business days.
  • Transit duration: 6–7 business days (depending on the size of your sign).

Note: Additional charges may apply for special shipping requests.

 

 

Delayed Delivery

Once a package is handed over to the courier, delays during transit are outside our control. If such an event occurs:

  • A customer support expert will assist you throughout the process.
  • If EcoSigns Mart meets its commitment to manufacture and dispatch on time but delivery is delayed by the carrier, our liability is limited to refunding the shipping charges only.

 

 

Exceptions

  • Signs larger than 45 inches may have extended transit times.
  • Custom signs with more than 30 characters may require an additional 2–3 days of production.
  • Bulk orders (more than 2 pieces) require additional production time.
  • Delays may occur during holidays, extreme weather, or unforeseen disruptions.
  • Misplaced, lost, or stolen orders require additional investigation time.

 

 

Modifying the Shipping Address

  • Customers may request a shipping address change before dispatch. Extra fees may apply depending on the new location.
  • Once a shipping label is generated and the order has been picked up, EcoSigns Mart cannot modify delivery details.
  • If a customer requests changes (delivery date/location) after shipment, EcoSigns Mart will not be responsible for resulting delays or issues.

 

 

Damaged During Transit

Customers are advised to open their package upon delivery and record an unboxing video.

In case of damage, you must notify us within 7 days of delivery to be eligible for a replacement.

Reports submitted after 7 days will follow our general Refund & Cancellation Policy.

 To submit a damage claim, email support@ecosign.com with:

  • A clear photo of the damage.
  • An unboxing video.
  • Clear photos of the box (all sides, including damage).
  • A photo of the shipping label.

Failure to provide these within the required timeframe may void eligibility for a replacement.

 

 

Missing or Damaged Items

For missing or damaged items, an unboxing video and clear package photos are mandatory. Proof helps us resolve claims with our shipping and insurance partners.

  • Only validated claims will be eligible for replacements.
  • Refunds are not provided for missing or damaged products.

 

 

Lost, Stolen, or Missing Packages

  • EcoSigns Mart shipping partners require a signature on delivery.
  • If you opt out of this requirement, EcoSigns Mart is not responsible for lost or stolen packages marked as “delivered.”
  • If an order is lost in transit, we will provide a free replacement.
  • Declared missing or damaged packages will also be replaced at no cost.
  • Modified designs or shipping changes after reshipment may incur additional charges.

Lost, Stolen, or Missing Packages require additional investigation time. Please note that the duration of this process may vary as it depends on the policies, procedures, and response time of the respective delivery company.

 

 

Reshipment Policy

  • If delivery fails after 2–3 attempts by our logistics partner, the package may be returned to our warehouse.
  • The customer will be responsible for reshipment charges.
  • To avoid this, customers should monitor tracking updates and ensure availability at the delivery address.
  • Special delivery instructions can be provided at checkout.

 

 

📩 For shipping-related queries or assistance, contact our support team at ecosignsmart@outlook.com