FAQ's

1. What is the warranty on EcoSigns Mart products?
All EcoSigns Mart products come with the following warranty coverage:

  • Static Indoor Neon Signs: 2-Year Warranty
  • Dynamic RGB / RGB Gradient and Outdoor Neon Signs: 1-Year Warranty
  • Blockout Illuminating Sign: 2-Year Warranty (without neon)
  • Accessories (adapters, dimmers, and controllers): 1-Year Warranty

2. Are EcoSigns Mart products suitable for outdoor use?
Only our outdoor signs are suitable for external use, as they are built to be weather-resistant and durable.

3. How long does delivery take?
Most EcoSigns Mart orders are delivered within 8–10 business days, depending on the size, customization, and delivery location.

4. Can I request a custom design for my sign?
Absolutely! EcoSigns Mart specializes in custom designs. You can share your artwork, text, or logo with us, and we’ll create a personalized sign that matches your vision.

5. What happens if my sign arrives damaged?
If your order is damaged during transit, please contact us within 7 days of delivery with an unboxing video and clear photos. We will provide a free replacement.

6. Do I need professional help to install the sign?
No, most EcoSigns Mart products are lightweight and come with easy installation kits. However, for large signs, we recommend professional assistance.

7. Are EcoSigns Mart products energy-efficient?
Yes! All our signs use LED technology, which is highly energy-efficient, safe to touch, and eco-friendly compared to traditional neon.

8. Can I change or cancel my order after placing it?
Orders can be changed or canceled within 4 hours of placing the order. Once manufacturing begins, cancellations may not be possible. Please reach out to our support team quickly if you need changes.

9. Does EcoSigns Mart offer bulk order discounts?
Yes, we do offer special pricing for bulk or corporate orders. Please contact our sales team with your requirements for a customized quote. (This may change in the future.)

10. How do I contact EcoSigns Mart for support?
You can reach our dedicated customer support team at support@ecosign.com for any order, warranty, or product-related queries. (This may change in the future.)

11. How should I clean and maintain my neon sign safely?
Always unplug your neon sign before cleaning. Gently remove dust with a soft brush and wipe with a slightly damp cloth—avoid letting water enter the lamp tube. Afterward, use a dry cloth to remove excess moisture. Never move installed neon tubes or stack signs during handling, as this may cause scratches, power issues, or affect the wording.

12. How often should I clean my neon sign?
Remove dust at least once a week, and perform a thorough brushing of the neon tubing as needed to keep your sign looking its best.