Refund and Cancellation

At Eco Sign, we are committed to providing high-quality, eco-friendly signage solutions crafted with care and sustainability in mind. Since most of our products are made-to-order, we have specific guidelines for cancellations and refunds. Please review the policy below before placing an order.

 

 

Order Cancellations

Custom & Made-to-Order Products
Because our products are manufactured on demand, we cannot cancel or modify orders once production has begun. This applies to both custom designs and pre-designed products listed in our shop.

Cancellation Window
Customers may cancel or request modifications within 4 hours of purchase.

How to Cancel
Send an email to ecosignsmart@outlook.com with the subject line:
"Cancel Order <Order Number>" within the applicable timeframe.

Important Note

  • Pre-approved custom orders cannot be canceled.
  • Design modifications are allowed before production begins.
  • Once production is initiated, the design/order is considered final.

Refund Timeline
After approval, refunds may take 8–10 business days to reflect in your account.

 

 

Returns

At Eco Sign, both ready-made and custom-made products are non-returnable, as they are manufactured only after the customer’s order confirmation. However, in case of any manufacturing defect, we provide online support to help resolve the issue.

 

 

Replacements & Refunds

  • In case of verified manufacturing defects, Eco Sign will provide a replacement or, if applicable, a refund.
  • Refunds may include product cost and/or shipping charges, based on warranty guidelines.
  • Final resolution will be at the sole discretion of Eco Sign.

👉 To request a replacement, or refund, please email ecosignsmart@outlook.com

 

 

Orders on Hold (Customer Dependency)

If your order cannot proceed due to missing information (e.g., design approval, images, reference material), our team will follow up 4–5 times within 90 days via email or phone.

If no response is received within 90 days:

  • The refund window will close permanently.
  • No cancellations or refunds will be available.

However, if you provide the necessary inputs after 90 days and the order specifications remain unchanged, we will still honor the order and proceed with production.

 

 

Missing or Damaged Items

To process complaints regarding missing or damaged products:
Customers must provide an unboxing video and clear pictures of the package upon delivery.

Proof must include:

  • Condition of the package before opening.
  • The unboxing process.
  • Detailed images of the product received.

These proofs help us raise claims with shipping and insurance partners.

Please Note:

  • We only provide replacements (not refunds) for missing, damaged, or defective products, subject to validation of proof.
  • Our team ensures fair and unbiased assistance and may provide a brand-new replacement for customer satisfaction.